Terms and Conditions
Article 1. General information
The present website www.(RE)BELLE.fr (hereinafter referred to as the "Site") is published by the company ANTE MEDIA-(RE)BELLE, with a capital of 180,000 euros, whose registered office is located at 231 rue Saint Honoré 75001 Paris, registered with the Paris Trade and Companies Register under number xxxxxxxx and whose intra-community VAT number is FRxxxxxxx (hereinafter referred to as "(RE)BELLE").
The present general conditions of sale (hereinafter referred to as the "GCS") govern all relations between (RE)BELLE and any person wishing to make a purchase of one or more products and/or services offered for sale by (RE)BELLE on this Site.
These terms and conditions apply to the exclusion of all other terms and conditions and, in particular, the general terms and conditions of sale in force for sales made in stores offering (RE)BELLE products.
The applicable terms and conditions are those published on the website at the time the order is placed. Any person visiting this website is free to print these GTC, provided they do not modify them.
In the context of these GTS, the terms "Product", "Products", "Service" or "Services" refer to the product(s) and service(s) offered for sale on the Site and dispatched by (RE)BELLE.
The "Customer" refers to any consumer, i.e., any individual, non-trading, acting in a non-professional capacity, who visits one or more web pages of the Site, whether or not he/she has initiated a purchasing process on this Site. The Customer must have full legal capacity and be of legal age.
Article 2. Products & Services
2.1. Offers of Products and Services made by (RE)BELLE on the Site remain valid as long as the Products and Services are present on the Site, and within the limits of available stocks.
The Customer is responsible for any use that may be made of the Products purchased on the Site. The Products are intended for the Customer's personal use, without any direct connection with the Customer's professional activity.
2.2 Essential characteristics of the Products
Prior to placing an order, the Customer may consult the essential characteristics of the Product(s) he/she wishes to order directly on the Site.
Any differences between the photographs and the Products can only be minor and do not affect the essential characteristics of the Products.
(RE)BELLE invites the Customer to refer to the description of each Product and/or Service to know the precise characteristics. In case of doubt or if the Customer wishes additional information, he/she may contact (RE)BELLE by e-mail at the following address wecare@(RE)BELLE.fr and/or by telephone at +33 7 86 93 87 22 (price of a local call).
However, in the event of a manifest error in the price and/or between the characteristics of a Product / Service and its representation, the Customer undertakes to contact (RE)BELLE by e-mail at the following address wecare@(RE)BELLE.fr and/or by telephone at +33 7 86 93 87 22 (price of a local call), in order to inform (RE)BELLE of the said manifest error. In all cases, (RE)BELLE may proceed with the correction of a manifest error; the Customer having the right to cancel his order in case of refusal of the corrected conditions.
Article 3. Subscription and Member Contract
The Member Contract, which is the subject of this paragraph of the General Terms and Conditions of Sale, consists of the dispatch every 3 calendar months of a day cream or three products of the Customer's choice, depending on the option chosen by the Customer. By taking out a subscription to (RE)BELLE, the Customer accepts the present general terms and conditions of sale, which the Customer acknowledges having read, understood and unreservedly accepted in full knowledge of the facts. In order to determine the formula best suited to the Customer's profile, the Customer must fill in a form containing personal data. The information provided to WISH COMPANY-(RE)BELLE must be accurate, and the Customer must ensure that it is correct and compliant when subscribing. Where applicable, WISH COMPANY-(RE)BELLE may not be held liable for input errors and the consequences thereof.
3.1 - Subscription
Subscription to the WISH COMPANY-(RE)BELLE service is quarterly (every 3 months). Subscription to the quarterly subscription entitles the subscriber to the service of sending a day cream or three products of the Customer's choice, depending on the option chosen by the Customer, every 3 months until either party decides to terminate this contract. By accepting this offer, the Customer agrees to a bi-monthly direct debit of an amount defined at the time of the initial order. Thus, as long as the subscription continues, the Customer will be debited every 3 months at the beginning of the month and will receive their product before the end of the month in which the debit is made. The Customer may terminate their subscription at any time in accordance with the terms and conditions set out in the article on unsubscribing in these general terms and conditions of sale. By subscribing, the Customer declares that he/she has read and understood these general terms and conditions of sale and accepts them unreservedly and with full knowledge of the facts. In accordance with the Consumer Code:
Article L215-1
For contracts for the provision of services concluded for a fixed term with a tacit renewal clause, the professional providing the services shall inform the consumer in writing, by letter or dedicated e-mail, no earlier than three months and no later than one month before the end of the period authorising the rejection of renewal, of the possibility of not renewing the contract that he has concluded with a tacit renewal clause. This information, provided in clear and comprehensible terms, shall mention, in a visible box, the deadline for non-renewal. Where this information has not been sent to the consumer in accordance with the provisions of the first paragraph, the consumer may terminate the contract free of charge at any time after the renewal date. Advances made after the last renewal date or, in the case of open-ended contracts, after the date of conversion of the initial fixed-term contract, shall in this case be reimbursed within thirty days of the termination date, less the sums corresponding, up to that date, to the performance of the contract. The provisions of this article apply without prejudice to those which legally subject certain contracts to specific rules regarding consumer information.
Article L215-3
The provisions of this chapter shall also apply to contracts concluded between traders and non-traders.Article L241-3
Where the trader has not made repayment in accordance with the conditions laid down in article L. 215-1, the sums due shall bear interest at the legal rate.
Article 4. Prices
On the pages of the Site presenting the Products, the order forms and the invoices issued to the Customer, the prices are indicated in euros inclusive of all taxes, taking into account the rate of Value Added Tax (VAT) and any reductions applicable on the day of the order.
On the pages of the Site presenting the Products, the prices indicated do not include delivery costs, which are invoiced in addition and are specified to the Customer prior to final validation of the order.
Product prices may change according to (RE)BELLE's commercial policy. The Products will in any case be invoiced on the basis of the prices in force on the Site at the time of final validation of the order.
The price of each order, including delivery costs, is payable in cash when the order is placed. Failing this, no delivery will be made and the sale will be deemed cancelled at the Customer's initiative.
Article 5. Order
5.1 Registration and creation of an account
To place an order, the Customer is not obliged to create a user account.
The Customer's e-mail address is used as a login. However, the Customer chooses their password. It is the Customer's responsibility to change their password regularly, on the "My Account" page. It is strongly recommended not to choose a password consisting of a common word, but to alternate numbers and letters.
The Customer will receive an e-mail confirming their registration.
Customers are solely responsible for their password and the use they make of it. They expressly undertake to keep it to themselves and not to divulge it to anyone under any circumstances.
5.2. Limitations specific to each order
Each Product may be ordered up to a maximum of five (5) Products per order and three (3) identical Products per order.
5.3. Placing an order
To place an order, the Customer selects the various Products and Services he/she wishes to purchase by clicking on their details. They indicate the number of Products they wish to purchase, within the aforementioned limit, and click on the "Add to Basket" button.
Each new addition to the basket is indicated to the Customer in the order summary.
The Customer may, at any time :
- obtain a summary of the Products they have selected by clicking on the "View Basket" icon in the top right-hand corner of the screen,
- modify or delete all or part of the order thus summarised (in the event of modification, the new price is automatically displayed).
When the Customer is on the "Basket" page, they may :
- continue with their selection of Products by visiting another part of the site,
- or complete their selection of Products and order them by clicking on "Checkout".
When the Customer is on the "Checkout" page, they can then :
- identify themselves by entering their login and password (if they have forgotten or lost their password, they must click on "Forgot your password?)
- if they do not have an account, place the order as a guest.
As soon as the Customer creates an account, they automatically continue with the ordering process. They then fill in their billing address and, if applicable, their delivery address, which may be different.
Delivery and billing addresses entered for the first time on the site are saved as default addresses in the address book in the customer account. They may be modified or deleted at any time. However, no modification or deletion will be taken into account for any order that has been definitively validated and is currently being processed.
If the Customer already has an account on the (RE)BELLE website, the Customer is directed to the "Billing Address" page, where it is the Customer's responsibility to verify, complete and validate the information mentioned there. The delivery address is, by default, the billing address, although it may be different (particularly in the case of gifts/gift cards).
The Customer then chooses the delivery method for sending the products. Delivery costs are specified on this "Delivery Method" page.
If the amount of these delivery charges is acceptable, the Customer clicks on the "Continue" button and is then taken to the "Payment" page, which presents the different payment methods available.
The Customer is then directed to an "Order Summary" page, which displays the order form showing the nature, quantity and price (including VAT) of the Products selected by the Customer, as well as any applicable charges.
To continue with the ordering process, the Customer must click on the "Read terms and conditions of sale" button. The present General Terms and Conditions will then appear. The Customer may not continue with the order process unless he/she ticks the box "I have read and accept the terms and conditions of sale". By ticking the "I have read and accept the terms and conditions of sale" box, the Customer indicates their full and unreserved acceptance of these GTS and of the specific terms and conditions of sale applicable to each order placed and displayed on their screen (name of the Product(s), price, weight, quantity, etc.).
Consequently, when the Customer ticks the aforementioned box, he/she acknowledges that he/she has read these GTS and the special terms and conditions of sale and accepts them without restriction. Once the box has been ticked, the Customer clicks on "Continue".
Before definitively confirming their order, Customers can check the details of their order, its price inclusive of VAT, including any applicable charges, and correct any errors. The Customer may modify their order and/or the information concerning their billing and/or delivery address and/or cancel their order.
The Customer can access the information concerning him/her by clicking on "My account". It is the Customer's responsibility to update the information on this page and to check that it is correct when placing each order.
Article 6. Payment
In accordance with article L. 221-14 of the French Consumer Code, the Customer is hereby informed that orders are subject to payment.
The price paid by the Customer is necessarily the price indicated on the order validated by the Customer.
Payments by cheque or bank transfer are not accepted. Consequently, the Customer must have a bank card (Carte Bleue, Visa, Mastercard) accepted by the bank responsible for making online payments, the validity of which will be verified and confirmed by this bank's electronic payment server.
When entering the bank card details, the Customer will enter his or her card number and expiry date and, if applicable, the control number. The control number corresponds to the last three digits on the back of the Customer's bank card.
It is specified that the details of the bank card are secured by encryption via the system known as "3D Secure" in order to protect as effectively as possible all data related to means of payment, and that the Customer's bank card data will not be stored on (RE)BELLE's computer system, but on that of the banking institution responsible for making online payments.
It is specified that any online payment on the Site implies an immediate debit.
Once the payment process has been completed, the Customer is directed to a page displaying the invoice for the order. The Customer may print this page.
In addition, an e-mail confirming the order, showing the aforementioned invoice, is sent to the Customer.
Article 7. Delivery
Delivery of Products ordered by the Customer is limited to mainland France, Corsica and Belgium. For delivery to other European countries, please refer to the www.(RE)BELLE.eu website.
7.1. Delivery times
The Products purchased will be sent by Colissimo without a signature as soon as the Products ordered have been handed over to the carrier, and in any event no later than 2 to 5 working days from the day following the date on which the order is definitively confirmed by the Customer.
The times indicated are the usual average times and correspond to the times taken to process and deliver orders.
In the case of items that can be delivered on different dates due to their availability, the delivery time is based on the longest delivery time. (RE)BELLE reserves the right to split deliveries. The contribution to delivery costs will then only be invoiced for a single shipment.
The Customer is invited to regularly check the status of his order on his account and to contact (RE)BELLE for any question or in case of problem relating to the delivery of his order by e-mail at the following address wecare@(RE)BELLE.fr.
In the event of a delay in delivery, the Customer may notify (RE)BELLE by e-mail at wecare@(RE)BELLE.fr and/or by telephone at +33 7 86 93 87 22 (price of a local call). In this case, and as long as the Product has not been dispatched, the Customer may always cancel his/her order by sending an e-mail to the following address: wecare@(RE)BELLE.fr, or by sending a registered letter with acknowledgement of receipt to the following address: (RE)BELLE, Service Consommateurs, 77 rue du Faubourg Saint-Denis, 75010 Paris.
7.2. Product availability
(RE)BELLE undertakes to deliver orders while stocks last. Consequently, in the event of the unavailability of one of the Products, the Customer will be informed at the time the order is placed, by display on the web page, and the sale cannot be completed.
However, despite the care that (RE)BELLE takes in managing its stocks and the means it has implemented for this purpose, errors may exceptionally be mentioned on the state of its stocks. In this case, (RE)BELLE will inform the Customer, by e-mail, of the unavailability of the Product(s) concerned as soon as possible. (RE)BELLE will then take the necessary steps to refund the price of the unavailable Product(s). The bank account corresponding to the credit card details given at the time of the order will then be re-credited with the overpayment, within thirty (30) days of the notification sent to the Customer.
7.3. Delivery terms
The Products ordered by the Customer will be delivered without a signature to the address indicated by the Customer on the order. The parcel is delivered directly to the letterbox at the delivery address. If the letterbox is too small, the parcel will be given either to the recipient of the order or, failing this and at the carrier's initiative, to any other person present at the address who agrees to take delivery (a neighbour, caretaker or concierge).
If it has not been possible to deliver the parcel in accordance with the above procedures, a notice of pending delivery will be left by the carrier in the addressee's letterbox indicating the address of the Post Office where the addressee may collect the parcel within 14 calendar days.
After this period, if the postal services return the parcel to (RE)BELLE, (RE)BELLE reserves the right to invoice the Customer for any return costs.
In case of dispute regarding the delivery itself, the carrier's computer system (flashing) will be used as proof.
In accordance with the provisions of article L. 138-4 of the Consumer Code, the transfer of risks only takes place at the moment when the Customer or a third party designated by the Customer, and other than the Post Office (in charge of delivery), takes physical possession of the parcel.
If the Customer notices that the parcel is obviously damaged, he/she undertakes to refuse it and to request its return to (RE)BELLE which, noting the poor condition of the parcel which will be returned to it, will reimburse the Customer as soon as possible.
If the Customer finds that the Products are damaged or do not correspond to the order, they must make a detailed complaint in writing to (RE)BELLE by e-mail to wecare@(RE)BELLE.fr or by post to the following address: (RE)BELLE, Service Consommateurs, 75010 Paris, within three clear days. Any complaint made after this deadline will not be accepted. The Customer must return the Product(s) to (RE)BELLE at the following address: (RE)BELLE, Duhamel Logistique, ZA Les Vignettes, 27690 LERY.
After study and on a case by case basis, (RE)BELLE will have the possibility to proceed with the reimbursement of the Product(s), excluding any exchange. In this case, return shipping costs will be reimbursed to the Customer.
Refunds will be made within fifteen (15) days of receipt of the Products by (RE)BELLE.
(RE)BELLE will make refunds at its discretion, either by credit to the Customer's bank account, or by check sent in the name of the Customer who placed the order, to the billing address.
The Customer is bound to (RE)BELLE by the information relating to its contact details and the delivery and billing details, if these are different.
Consequently, in the event of an error in the recipient's contact information (notably name, first name, street number and name, postal code, city name, telephone number or e-mail address), (RE)BELLE cannot be held responsible for the impossibility of delivering the order.
7.4. Complaints
The Customer has a period of one month from the date of receipt of the order to make a complaint to Customer Services.
Article 8. Right of withdrawal
In accordance with the provisions of article L. 221-18 of the French Consumer Code, the Customer has a period of fourteen (14) clear days from the date of receipt of the Product(s) delivered to exercise his/her right of withdrawal without having to give any reason for his/her decision or pay any penalty. If the period of fourteen (14) clear days expires on a Saturday, Sunday or public holiday, it is extended until the next working day.
To exercise the right of withdrawal, the Customer must notify (RE)BELLE by registered letter with acknowledgement of receipt to the following address: (RE)BELLE, Service Consommateurs, 75010 Paris, or by e-mail to wecare@(RE)BELLE.fr, its decision to withdraw by means of an unambiguous statement, expressing its desire to withdraw, indicating in particular its identity, its delivery and billing address (if different), the order number, the date of receipt of the order.
In accordance with article L. 221-23 of the French Consumer Code, the Customer undertakes to return the Products for which he/she exercises his/her right of withdrawal, at his/her own expense, within fourteen (14) days of notifying (RE)BELLE of his/her right of withdrawal.
To facilitate reimbursement, the Product(s) must be returned, complete in their original packaging (accessories, instructions, etc.) in good condition, neither opened nor altered, and accompanied by the delivery slip, to the following address: (RE)BELLE, Duhamel Logistique, ZA Les Vignettes, 27690 LERY. However, and in application of the provisions of article L. 221-28 paragraph 5° of the French Consumer Code, the Customer will not be able to exercise his right of retraction and, consequently, return the Products, when the said delivered Products have been unsealed by him, after delivery, and consequently cannot be returned for reasons of hygiene or health protection.
If the aforementioned conditions are met, (RE)BELLE will reimburse the Customer, within a maximum period of fourteen (14) days from the date of notification of the right of withdrawal, the sums corresponding to the Products for which the Customer has exercised his right of withdrawal within the given period, including delivery costs.
However, reimbursement by (RE)BELLE may be deferred until recovery of the returned Products or until provision by the Customer of proof of shipment of the Products, in accordance with the provisions of article L. 221-24 of the French Consumer Code.
Furthermore, (RE)BELLE will not be obliged to reimburse additional costs if the Customer has expressly chosen a more expensive delivery method than the one proposed by (RE)BELLE within the framework of the present contract.
The refund will be made via the payment method used by the Customer when placing the returned order.
Article 9. Proof
The Customer expressly recognizes that the entry of any identifier and password is proof of his identity and manifests his consent to all operations which will be carried out on the Site following his identification.
Customers must ensure that they maintain a valid e-mail address throughout the period of their registration on the Site, at the risk of no longer being able to access it, particularly if they lose their password.
A Customer's account is strictly personal and may not therefore be transferred, by any means whatsoever, to a third party, even free of charge.
The Customer expressly accepts that (RE)BELLE's automatic recording systems will be considered as proof :
- the use of his/her login and password, and the dates and times of this use,
- the content recorded by the Customer in his "My Account" space,
- the nature, substance, date and time of all correspondence with (RE)BELLE staff using the Site or the tools offered on the Site,
- and, more broadly, all information exchanged via the Site between (RE)BELLE and the Customer.
(RE)BELLE cannot be held responsible for any prejudice that the Customer may suffer as a result of the use by a third party of his login and password. In the event of loss, misappropriation or fraudulent use of all or part of the login and password, the Customer must immediately notify (RE)BELLE. The Customer remains responsible for any use made of his login and password before informing (RE)BELLE and before (RE)BELLE has been able to modify them within a reasonable period of time. In the event that a Customer disseminates or uses his login in a manner contrary to its intended purpose, (RE)BELLE reserves the right to terminate the contract and delete access to the "My Account" space as well as the files saved, without prior notice or compensation. (RE)BELLE may also take legal action to obtain compensation for any damages it may suffer as a result of such distribution or use.
These stipulations are expressly considered to be substantial between the parties.
